Springfree Warranties

Trampoline Warranty Coverage

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at 1877 JUMP SAFE (1877 586 7723).

Trampoline Warranty Registration

DOUBLE your warranty by registering your Springfree Trampoline!  Click Here to Double


Basic Warranty

Registered Warranty


4 years

8 years


1 year

2 years

Rods – For trampolines purchased BEFORE January 1, 2017

1 year

2 years

Rods – For trampolines purchased AFTER January 1, 2017

4 years

8 years


1 year

2 years

Accessory Warranty Coverage

The warranty on all Springfree Trampoline accessories is one year from the date of purchase. Springfree Trampoline warrants that our products are free of defects in material and workmanship under normal domestic use and service conditions.   Please remember to register your warranty below.

Current warranty period is as follows:


Basic Warranty


1 years


1 year

Ground Anchor

1 year

Shifting Wheels

1 year

Springfree Ball

3 Months

tgoma Game System

1 year

5 Reasons to JUMP in the Morning

Jumping on a  Springfree Trampoline is a great workout. It’s fun, safe, it feels easy, it makes you happy and it works so many muscles at once. And of course, 10 minutes of jumping on a trampoline is the cardio equivalent of a 30-minute jog. Which makes it time-efficient too!

Your new challenge is to start every day by spending at least 10 minutes jumping on your Springfree.

But if you’re not a morning person, or hesitate in taking the ‘leap’ of commitment (pun intended), here are our top 5 reasons to jump-start each day with bouncing!

Stress relief

You know that feeling of calm after a great work-out? Where all your stresses and frustrations disappear? Studies have shown that exercise helps to reduce stress. Why not start your day with that great stress-free feeling that comes with good honest exercise (and the joy of bouncing). Starting the day in a positive way can help you keep that calm frame of mind!

Health motivation

If you’re in a healthy mindset right from the start of the day you’ll find it easier to resist eating ‘naughty’ throughout the day. After all, you’ve done the hard part – now all you need to do is behave yourself! You’ll already be feeling super proud of yourself for putting in the effort, and you’ll want to keep that healthy and energised feeling!

You’ll get your exercise out of the way early

Ever finish your work for the day and dread having to get motivated to go and be fit? If you do your trampoline exercise every morning, it’s one less thing you have to do in the afternoon or evening when you just want to relax. You’ll feel good that you’ve already done your daily exercise – and if you can motivate yourself to do an extra session in the evening you’ll feel even more amazing!

Start the Day Happy

Exercise boosts your endorphin levels, which make you feel happy. And it’s almost impossible to not enjoy bouncing on trampolines. Really embrace the fun of bouncing, and you’ll smile, have fun, burn those calories and get yourself into a happy mood!

Fitness Made Fun

When the words ‘fitness’ or ‘exercise’ pop up, the word ‘fun’ isn’t normally top-of-mind.  But a trampoline is one of those magic ingredients that do make fitness fun. Remember all the fun you had as a kid jumping on your trampoline? Think of how much joy you see in the faces of children as they bounce and play on a trampoline. Fitness can be fun.

With our 2015 to date trampolines, we have a new smart technology system called tgoma that actually turns trampolines into an outdoor interactive digital game and fitness system. Sensors in the mat detecting your every move, and your body controls the games and apps on tablet via Bluetooth. You can jump around your trampoline to squash fruit, defeat aliens and beat high scores; and you’ll have completed an amazing workout before you realize you’re huffing and puffing!

There’s also the tgoma Fit app, with a range of exercises and guided workouts keeping track of your goals and achievements in real-time, giving you all the encouragement and motivation you need.

Check out tgoma here

Happy Jumping!

Woodplay Warranties

Woodplay offers a limited lifetime warranty on your new Redwood playset and 15 year warranty on your new Cedar playset.

Here’s how its broken down:

5 Year Warranty

Subject to proper installation and normal residential use, Woodplay warrants, subject to the limitations stated below, to the original retail purchaser all chain, seats, swing hangers, hardware, metal braces, ropes and accessories to be free from defects in material and workmanship for a period of five years from date of purchase. Cracks in non-functional plastic components are not considered defects in materials and workmanship if they do not affect the functionality of the playset. Merchandise covered under this limited five-year warranty will, at our option, be repaired or replaced, excluding any freight or labor fees.

15 Year Warranty

In addition, for fifteen years after the original purchase date of our cedar playsets, Woodplay warrants, to the original retail purchaser, all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots, not resulting in structural failure are natural characteristics of all wooden play equipment, and are not covered under this warranty and will not affect the integrity of your playset.

Limited Lifetime Warranty

Further, for the lifetime of our redwood playsets, Woodplay warrants, to the original retail purchaser all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots not resulting in structural failure, are natural characteristics of all wooden play equipment, and are not covered under this warranty and will not affect the integrity of your playset. Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, metal rungs or hardware that fail due to rust or breakage (excludes surface rust). This limited lifetime warranty also applies to our exclusive Super Slide, Hurricane Slide and Alpine Slide.

Timber is a natural material which can absorb and release moisture. Although this product is designed to minimize this effect, in certain circumstances some movement or distortion is unavoidable. During dry hot weather timber may shrink and check – this is a normal process of weathering. After the first year of service it is advisable to clean and apply a non-toxic stain or sealant to the wood, safe for children’s use. Components covered under this 5 year, 15 year and limited lifetime warranty will be replaced free of charge excluding freight and labor fees. Non-residential use of the playset is prohibited and voids the warranty as the playsets are designed for residential use only.

Escalade Sports reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective, and to recover said merchandise prior to disposition of warranty claims. Merchandise returned to our factory for examination or recovery must be shipped freight prepaid unless a return authorization number is issued.

This warranty program does not cover normal wear and tear, color fading, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Escalade Sports assumes no responsibility for incidental or consequential damages which may arise from the purchase or use of our equipment. Please supervise your children’s play activity and maintain your play equipment periodically.

This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person to assume for us, any other liability in connection with the sale of our products.

Special Note: Woodplay reserves the right to make changes in materials, design, and pricing without notice. See your instruction manual for maintenance requirements. Your child’s safety is your responsibility; therefore you should inspect this equipment regularly for wear and safety.

Register Your Playset